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SAP Certified Associate - Organizational Change Management Sample Questions (Q76-Q81):

NEW QUESTION # 76
What are typical causes for resistance in the cloud context? Note: There are 3 correct answers to this question.

A. Concern regarding data privacy and security of cloud solutions
B. Fear of increasing costs for the maintenance of the IT infrastructure
C. Impression of losing control and autonomy over your own data and systems
D. Doubt that the works council will agree to the new business processes
E. Belief that the new standard processes will not meet the business requirements

Answer: A,C,E

Explanation:
Resistance in SAP cloud projects often stems from perceived risks. Option A is correct-data privacy/security concerns are common due to cloud hosting. Option B is correct; users resist if standard processes seem inadequate compared to legacy systems. Option C is correct as cloud solutions reduce local control, sparking resistance. Option D is incorrect-cloud typically lowers maintenance costs, not increases them. Option E is incorrect; works council doubts are situational, not a typical cause. SAP OCM identifies these as key resistance drivers to address.
"Resistance often arises from concerns over data security, process fit, and loss of control in cloud transitions" (SAP OCM Framework, Resistance Management).

NEW QUESTION # 77
A repeated stakeholder analysis for the management team of an impacted business unit reveals that targeted communication activities for one opponent do not have the desired impact on the opponent's attitude. What would you recommend as a next activity?

A. Use financial incentives to motivate the opponent to visibly support the project and thus foster the opponent's buy-in.
B. Invite the opponent to the next steering committee meeting to discuss and challenge their negative perception of the project.
C. Ask the project sponsor to get actively involved in stakeholder engagement activities targeted at the opponent.
D. Provide specific enablement sessions to positively influence the opponent's attitude.

Answer: C

Explanation:
When communication fails to shift an opponent's attitude, escalation to a higher authority like the project sponsor is a strategic move in SAP OCM. Option C is correct because the sponsor's involvement leverages their influence to address resistance, aligning with SAP's emphasis on leadership support in stakeholder management. Option A is incorrect-financial incentives are not a standard OCM practice and may undermine genuine buy-in. Option B is impractical; steering committee meetings are for decision-making, not resolving individual resistance. Option D could help but is less effective than sponsor engagement, as enablement alone may not address deeper concerns.
Extract from SAP OCM Concepts: SAP Activate recommends leveraging senior leadership (e.g., sponsors) to manage resistant stakeholders (SAP OCM Framework, Stakeholder Management).

NEW QUESTION # 78
Why is it important to continuously manage user adoption after the go-live of a new cloud solution?Note:
There are 2 correct answers to this question.

A. Because users need to accept and consume new functions and features provided with each release cycle.
B. Because users frequently change their attitude towards the cloud solution which requires continuous management attention.
C. Because the insights help to identify hurdles or issues hindering sustained user adoption.
D. Because the user's interaction with the cloud solution drives the sizing of the IT infrastructure and the calculation of subscription fees.

Answer: A,C

Explanation:
Post-go-live adoption management is critical in SAP cloud projects due to ongoing updates. Option C is correct because cloud solutions (e.g., S/4HANA Cloud) release new features regularly, requiring users to adapt continually. Option D is correct as monitoring adoption identifies barriers (e.g., resistance, skill gaps) for resolution. Option A is incorrect-attitude shifts may occur but aren't the primary focus. Option B is incorrect; infrastructure sizing is a technical concern, not an adoption driver.
Extract from SAP OCM Concepts: SAP Activate's Run phase emphasizes sustaining adoption through feature updates and issue resolution (SAP OCM Framework).

NEW QUESTION # 79
Which advice fosters a successful delivery of change effectiveness activities?

A. Communicate change effectiveness data openly into the organization.
B. Define a suitable mix of user adoption metrics.
C. Only collect "lessons learned" if you expect significant insights.
D. Measure the Return on Investment of change management.

Answer: B

Explanation:
Change effectiveness in SAP OCM assesses impact through metrics. Option B is correct because a mix of metrics (e.g., adoption rates, satisfaction) ensures comprehensive evaluation. Option A is incorrect-open communication may help but isn't specific to effectiveness delivery. Option C is incorrect; lessons learned should be routine, not conditional. Option D is impractical-ROI for OCM is hard to quantify precisely.
Extract from SAP OCM Concepts: SAP Activate recommends diverse metrics for effectiveness (SAP OCM Framework, Effectiveness).

NEW QUESTION # 80
In the SAP Activate Explore phase, the project team conducts fit-to-standard workshops to identify gaps between business requirements and the SAP best practice standard. Which change management challenge is typical for this phase?

A. Some business users do not adopt the new cloud solution.
B. Some managers show resistance towards the cloud standard.
C. Some business departments do not feel well prepared for the go-live.
D. Some project team members have never heard of organizational change management.

Answer: B

Explanation:
During the Explore phase, fit-to-standard workshops focus on aligning business processes with SAP's best practices, often revealing changes to current ways of working. Option C is correct because managers may resist the cloud standard if it reduces customization or control, a common challenge in this phase. Option A is incorrect-lack of OCM awareness is more typical in the Discover or Prepare phase. Option B is incorrect; user adoption issues emerge post-go-live (Run phase), not in Explore. Option D is also incorrect; go-live readiness concerns arise in the Deploy phase, not Explore.
Extract from SAP OCM Concepts: Resistance to standardization is a key challenge in the Explore phase, requiring targeted stakeholder engagement (SAP Activate, OCM Workstream).

NEW QUESTION # 81
......

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Jay Reed Jay Reed

Biography

C_OCM_2503 Real Dumps - Valid Test C_OCM_2503 Braindumps

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SAP Certified Associate - Organizational Change Management Sample Questions (Q76-Q81):

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Jay Reed Jay Reed

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C_OCM_2503 Real Dumps - Valid Test C_OCM_2503 Braindumps

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SAP Certified Associate - Organizational Change Management Sample Questions (Q76-Q81):

SAP C_OCM_2503 Real Dumps - 100% Pass Quiz 2025 First-grade Valid Test C_OCM_2503 Braindumps

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Offices

Privacy

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